Setting up ‘My Charity Commission Account’

How to set up and use your new 'Charity Commission Account' to access online services on behalf of your charity.

Applies to England and Wales

Getting started

Access to the Charity Commission’s online services has changed. From 31 July 2023 your previous shared charity login details will no longer work.

Every user will need to set up their own ‘My Charity Commission Account’ using an individual email address and password (we will send your access code to this email address each time you sign in).

There are different steps for setting up your account depending on your role. Your role will also determine what permissions and access you can have. You can link to further information for each role below.

Before you look at the guidance specific to your role, please note the following. 

The charity contact (whoever is named on our records as the contact person for your charity) must set up their account first so they can invite trustees and third-party users to set up their accounts.

We have sent setup links to almost all charity contacts who were registered with us prior to November 2022. Most charities are now set up to use ‘My Charity Commission Account’.

  • If you are a charity contact and have received a link, but haven’t yet set up your account, we would urge you to do so as soon as possible before the link expires. You can find further advice and guidance by clicking on ‘charity contact’ below.

  • If you have never received a link from us, this might be because of issues with your data, particularly if you work with multiple charities and have registered multiple email addresses.

    We are working to resolve these issues and will be in touch with you if we need to update your personal information. Once we’ve done that, we will send you a link. You don’t need to do anything at this stage.

    Please don’t worry, we will amend the date of annual returns for any affected charities to show you filed on time.  

  • Newly registered charity contacts or anyone needing a new setup link can find guidance on requesting this below.

Follow the guidance for your role to set up and start using your account:

If you are involved with more than one charity, you will view all your charities through a single account. Consider what the best email address to use is before you set up your account.

Your level of access for each charity within your account will be determined by your role or relationship with that charity.

Published 8 November 2022
Last updated 16 November 2023 + show all updates
  1. Additional guidance added and content rearranged to better reflect different users.

  2. This page has been restructured to make it easier to use.

  3. First published.