Personal information charter

Information on how to submit a subject access request to the SIA.

Requesting your information

You have the right to ask for all the information we have about you. This is called a ‘Subject Access Request’ in data protection legislation.

We may not be able to share some information with you, for instance:

  • information that is also about other identifiable people
  • information that might stop us preventing or detecting a crime if we were to share it

How to ask us for personal information

Use the Contact Us form to ask for information from us.

Please choose ‘General Enquiry’ as the category and ‘Freedom of Information/DPA subject access request’ as the topic.

You can then enter the details of your request and press ‘Submit’. Please include your full name, date of birth, address, and contact details.

Other ways you can submit your request

If you have registered for an SIA online account, you can send us a message from the ‘Contact the SIA’ page to ask us for information. If you do this, please say ‘Request for personal information’ at the start of your request so that we can make sure the right people can find it promptly.

You can send us an ‘Information Request form’ in the post. You can then send this to us at:

Freedom of Information
Security Industry Authority
PO Box 74957
E14 1UG

Download the Information request form (PDF, 40.2 KB, 1 page).

You can ask us to call you using the ‘Contact Us’ page on our website. Someone else can also send us a message on your behalf.

Please give us a telephone number and the best time to call you between 9am and 5pm. We will try to call you within 48 hours. Once you have answered some security questions, we can take details of the information you are asking for and pass this on to the relevant person at the SIA.

We will then respond in writing and call you to tell you when we have done this.

What will we do?

We might contact you to ask for further information to confirm your identity, or to clarify the information you’re asking for.

If we feel that the information you have asked for is exempt under data protection legislation, we will explain this to you when we respond to your request.

For information that we can share with you, we are required to provide this to you within one calendar month from the date you requested it.

Your other rights

You also have the right to ask us to:

  • change information you think is wrong
  • delete information we hold (the ‘Right to be Forgotten’)
  • limit what we use your personal data for
  • have your information moved to another provider (data portability)

You can read more about these rights in our privacy policy.

Go to our privacy policy