Social media use

MHRA social media community guidelines.

We use social media channels to proactively communicate a variety of information about keeping patients safe and enabling access to high quality, safe and effective medical products.

We’re happy to help you in any way that we can, but we do expect our users to offer us the same level of courtesy that we offer to you. We want our social media channels to be safe spaces and a place for healthy, open and insightful discussion, which is why we have a set of house rules:

  1. All users must comply with the social media platform’s Terms of Use as well as these Terms of Use.
  2. You are wholly responsible for any content you post including content that you choose to share.
  3. We will remove, in whole or in part, posts which we feel are inappropriate.
  4. We will report and remove any social media profiles that are set up using MHRA imagery, including fonts, without permission.
  5. We will remove messages and/or disable comments (where function allows) including reporting and/or blocking users on our social media channels who post messages at us which we believe are:
  • Abusive or obscene
  • Graphic, sensitive, or offensive imagery
  • Deceptive or misleading
  • In violation of any intellectual property rights
  • In violation of any law or regulation
  • Spam (persistent negative and/or abusive tweeting in which the aim is to provoke a response)

Anyone repeatedly engaging with us using content or language which falls into the above categories will be blocked and/or reported to the associated social media platform. We will not tolerate or respond to abusive messages.

We want everyone to have a safe and informative experience on our social media channels.