Social media use

These house rules set out how we interact with users through our social media channels.

We use several social media accounts to communicate with our users. You can contact us on:

What you can expect from us

Our social posts include information about:

  • our services
  • relevant news and updates
  • what it’s like to work at Companies House

We respond to comments and questions on our social media channels from Monday to Friday between 9am and 5pm. We’ll respond to questions received outside of this time as soon as possible during working hours.

We sometimes post updates on Facebook, Twitter and LinkedIn outside of working hours.

We read every message or tweet posted to us, but we do not reply to every comment we’re mentioned in. If you ask us a question we’ll try to help you, or direct you to someone who can.

We’ll be professional and polite, and we expect you to do the same.

We will not respond to any comments that we feel are not appropriate, and we will block users who break our house rules. On Facebook, we can hide comments that we feel are not appropriate or break our house rules.

What we expect from you

Ask us questions and give us your feedback. We want to hear from you.

You can engage with us in Welsh on all our social channels. If you contact us in Welsh, we’ll respond in Welsh.

You’re responsible for any content that you post. You should not publish any personal information publicly.

Our house rules

You must not post comments or tweets which are:

  • offensive, racist, sexist or homophobic
  • deceptive or misleading
  • persistently negative or abusive

We will remove comments like these, and we will block the user.

Demonstrating unacceptable behaviour will make it difficult for us to deal with your query or complaint effectively. For more information, read Companies House unacceptable customer behaviour policy.