Help with your energy bills

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1. If you're on benefits or have a low income

You may be eligible for the Warm Home Discount Scheme, some home energy support payments and improvement schemes.

Warm Home Discount Scheme

You could get £150 off your electricity bill for winter 2023 to 2024 under the Warm Home Discount Scheme if you either:

  • get the Guarantee Credit element of Pension Credit
  • are on a low income

You’ll usually get the discount automatically if you’re eligible.

If you live in Scotland

You’ll need to apply directly to your energy supplier unless you get the Guarantee Credit element of Pension Credit.

Find out if you’re eligible for the Warm Home Discount Scheme in Scotland.

The Warm Home Discount Scheme is not available in Northern Ireland. Find out about the Affordable Warmth scheme.

Get help with energy-saving improvements

You can apply for help with home energy-saving improvements if you get certain benefits, live in social housing or are on a low income. Find out more about: 

Other help

You may be able to get other kinds of support, including:

If you’re struggling to pay your energy bill

You can contact Citizens Advice for information on grants and support to help you pay your energy bills.

If you cannot afford to top up your prepayment meter

You can get temporary credit from your supplier. You will have to pay this back.

You may also be able to get a fuel voucher. This is a code given to you in a letter, text message or email which you can use to add credit to your gas card or electricity key. 

Contact your local council, food bank or Citizens Advice to find out more.

2. If you pay for your energy as part of your rent or fee

Your landlord may charge an all-inclusive amount, which includes a fixed cost for your energy usage.

If your landlord gets support from the Energy Bills Discount Scheme (EBDS), they should pass on a discount in the all-inclusive amount.

The Energy Bills Discount Scheme runs until 31 March 2024.

Getting a fair discount

Landlords should give you a fair and reasonable amount from their EBDS support and must not make a profit.

This is called the ‘pass-through requirement’ for energy price support.

If you live in a park, mobile or care home your property manager or landlord must also pass on the benefit in a fair way in your all-inclusive fee.

They should do this as soon as they can. You should not need to do anything to get this support.

Your landlord must tell you in writing within 30 days of getting the support:

  • how much you will get and why
  • what you can do if you disagree

If your landlord does not pass on the discount or you disagree

If you do not agree with the support they have passed to you, write to your landlord. You can read more about pass-through requirements and what landlords must do, including template letters you can use.

If you’re still not happy, you can make a claim for money against them at a county court.

3. If you get your heating and hot water from a heat network

If you get your heating and hot water from a heat network, the organisation supplying that energy will get support from the Energy Bills Discount Scheme.

Your heat network supplier must pass on some or all of this support to you in a ‘just and reasonable way’. This is called the ‘pass-through requirement’ for energy price support.

They should do this as soon as they can. You should not need to do anything to get this support.

Your supplier must tell you in writing within 30 days of them getting the support:

  • how much benefit they received
  • when and how they will pass this to you
  • what you can do if you disagree

The Energy Bills Discount Scheme runs until 31 March 2024.

If your supplier does not pass on the discount or you disagree

If you do not agree with the support your heat network supplier passes to you, write to your supplier. 

You can read more about the pass-through requirement and what suppliers must do, including a template letter you can use.

If you still disagree, you can make a complaint to the:

4. Help for businesses

Businesses and other organisations can get help with their energy bills as part of the Energy Bills Discount Scheme (EBDS). This is available to all eligible:

  • businesses
  • voluntary sector organisations, such as charities
  • public sector organisations such as schools, hospitals and care homes

The Energy Bills Discount Scheme runs until 31 March 2024.

Eligibility

You must be either on:

  • an existing or new fixed-price contract agreed on or after 1 December 2021  
  • a variable tariff
  • a ‘flexible purchase’ or similar contract
  • a ‘deemed’ contract or be out of contract 
  • a variable ‘Day Ahead Index’ (DAI) tariff (Northern Ireland scheme only)

What your business will get

Eligible businesses and organisations will automatically get a discount from April 2023 to March 2024.

Your bill will be calculated using discounted energy prices (subject to a maximum discount), which are:

  • £19.61 per megawatt hour (MWh) for electricity (with a price threshold of £302 per MWh)
  • £6.97 per MWh for gas (with a price threshold of £107 per MWh)

The relative discount will be applied if wholesale prices are above a certain price threshold.

The more energy you use, the more you will pay.

How you get the discount

Your supplier will apply the reduction to your bill. The level of support you get depends on the type of energy contract you have and when you signed up.

Contact your supplier if you think they are not applying the discount correctly.

Businesses in the Energy and Trade Intensive Industries (ETII)

Eligible customers have to apply for the higher level of support for ETIIs.

There are maximum discounts which will only apply to 70% of energy volumes. These are:

  • £89 per MWh for electricity (with a price threshold of £185 per MWh)  
  • £40 per MWh for gas (with a price threshold of £99 per MWh

Heat suppliers for domestic users

If you supply heat networks to domestic properties you must apply for EBDS within 90 days of when the network became eligible. 

A higher level of support is available. You must pass on the discount you receive through the scheme to your domestic customers. 

Apply for Energy Bills Discount Scheme heat network support.